Refund Policy
Our Commitment to Quality
Every product and service offered by One Or Two Luxury LLC is crafted with intention and delivered at the highest standard. We stand behind the quality of everything we offer — and we ask that our customers approach their purchases with the same level of intention.
Digital Products & Services
All sales are final.
Due to the instant and downloadable nature of our digital products and services, we are unable to offer refunds under any circumstances. This policy applies to all purchases made through our website, third party platforms, and any off-site payment arrangements.
By completing checkout on oneortwoluxury.com you acknowledge and agree that:
- You have reviewed the product or service in full before purchasing
- You understand the non-refundable nature of all digital products and services
- You take full responsibility for ensuring you have selected the correct product or service intended for your needs
- You agree not to initiate chargebacks or payment disputes with your financial institution
We value your satisfaction. If you are unhappy with your digital purchase please reach out to us at admin@oneortwoluxury.com. While refunds are not available we are happy to offer a complimentary exchange for another product of equal value from our store.
Physical Products
All sales are final.
If you receive a product that is damaged or incorrect upon delivery you are eligible for a store credit or exchange. Please contact us at admin@oneortwoluxury.com within 7 days of receiving your order with your order number and photos of the item for assistance.
Contact Us
For any questions regarding your purchase please reach out to us at: admin@oneortwoluxury.com We aim to respond within 48 business hours.